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Return Policy

1. Do you have a return policy? Can I return my product after it has reached me?
Yes. Rasoishop.com has a simple return policy under which you can return a product received in a damaged or defective condition after taking our clearance.

2. Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
i. Request for return is made after 48 hours of receiving the product by you
ii. Product is used or is not in its original condition.
iii. Products are returned without its original packaging, freebies or accessories.
iv. Product was damaged after use/opening.
v. Incidental damage due to malfunctioning of the product.
vi. Any consumable item which has been used or installed.
vii. Product with tampered or missing serial number
viii. Any damage/defect which is not covered under the manufacturer's warranty.

3. How do I return the product? Whom should I contact in such a scenario?
It's very simple; within 48 hours of receiving a product, you can email at customercare@rasoishop.com or over phone at our call center number 78188 78188. Note: Replacement is subject to availability of stock with our Business Partner.

4. Do I need to return the product in its original box/packaging?
Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

5. What is the resolution offered in case of returns?
In case of a return, possible solutions are: • replacement of the product with a similar product (only if stocks are available with our Business Partner);